This Article Full Text (PDF) References Alert me when this article is cited Alert me if a correction is posted Citation Map Services Email this article to a friend Similar articles in this journal Similar articles in Web of Science Alert me to new issues of the journal Add to Saved Citations Download to citation manager Request Permissions Request Reprints Add to My Marked Citations Citing Articles Citing Articles via HighWire Citing Articles via Google Scholar Citing Articles via Scopus Google Scholar Articles by Scott, C. R. Articles by Timmerman, C. E. Search for Related Content Social Bookmarking                         What's this?

Relating Computer, Communication, and Computer-Mediated Communication Apprehensions to New Communication Technology Use in the Workplace

Department of Communication Studies at The University of Texas at Austin.

C. Erik Timmerman

Department of Communication at the University of Wisconsin-Milwaukee.

This study explores three issues regarding the use of multiple workplace communication technologies: the relationships between distinct forms of apprehension (computer, communication, and writing) and use, the relative contribution of computer-mediated communication (CMC) apprehension for predicting use, and changes in these relationships over time. A trend study, which consisted of the collection of data from two samples (N= 205) separated by a 5-year interval, suggests full or partial support for the hypotheses involving computer and communication apprehension. Although apprehension levels remain stable, usage frequency changed for several of the technologies examined—resulting in stronger relationships between apprehensions and those technologies for which use has changed the most in the past 5 years. Most notably, a new measure of CMC apprehension generally predicts communication technology use—especially text-based and conferencing tools—more strongly than do more traditional apprehension types.

Key Words: computer anxiety • communication apprehension • computermediated communication • communication technology • organizational communication • new media • technostress • technology use

Communication Research, Vol. 32, No. 6, 683-725 (2005)
DOI: 10.1177/0093650205281054


CiteULike    Complore    Connotea    Del.icio.us    Digg    Reddit    Technorati    Twitter    What's this?

This article has been cited by other articles:

				K. L. Fonner and C. E. Timmerman Organizational Newc(ust)omers: Applying Organizational Newcomer Assimilation Concepts to Customer Information Seeking and Service Outcomes Management Communication Quarterly, November 1, 2009; 23(2): 244 - 271. [Abstract] [PDF]

				A. M. Ledbetter Patterns of media use and multiplexity: associations with sex, geographic distance and friendship interdependence New Media Society, November 1, 2009; 11(7): 1187 - 1208. [Abstract] [PDF]