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Communication Research
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Understanding Employees' Willingness to Contribute to Shared Electronic Databases

A Three-Dimensional Framework

Guowei Jian

Leo W. Jeffres

Cleveland State University

Work organizations increasingly adopt shared electronic databases. However, employees' unwillingness to contribute to shared resources undermines the utility of such technologies. Current research is limited to either a utilitarian or normative perspective. To advance understanding in this area, this study proposes a three-dimensional framework. It includes the utilitarian and normative perspectives as two complementary dimensions in addition to a third collaborative dimension. Based on this framework, the study identifies three key organizational processes and advances an additive model to predict employees' willingness to contribute to shared electronic databases. An empirical test was conducted to assess the model in a large manufacturing organization. The test showed both significant overall effects of the model and significant main effects of each predictor variable. The article will discuss the findings and address both theoretical and practical implications.

Key Words: information sharing • collective action • organizational knowledge • knowledge management • collaboration • communities of practice • identification

Communication Research, Vol. 33, No. 4, 242-261 (2006)
DOI: 10.1177/0093650206289149
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