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Communication Research, Vol. 34, No. 2, 131-155 (2007)
DOI: 10.1177/0093650206298067

Access to Information in Connective and Communal Transactive Memory Systems

Y. Connie Yuan

Department of Communication, Cornell University, NY, yy239{at}cornell.edu

Janet Fulk

University of Southern California, Los Angeles

Peter R. Monge

University of Southern California, Los Angeles

This research tested a transactive theory model of how individuals allocate and retrieve task-related information in work teams. It extended prior research by exploring the role of communal information repositories in the context of human information resources. Structural equation modeling of six integrated hypotheses revealed several significant results. First, usage of information repositories was significantly related to individual access to information. However, the relationship between individual direct information exchange with team members (the human repositories) and individual access to information was significant only among average-level users of organizational information repositories. Second, development of individual expertise directories significantly influenced individual direct information exchange with team members. Third, perceived usage of organizational information repositories by team members significantly influenced actual usage. Finally, technology-specific competence in using intranets significantly influenced the actual usage of intranets as organizational information repositories.

Key Words: communication technologies • social influence • transactive memory


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Communication Research, August 1, 2008; 35(4): 548 - 573.
[Abstract] [PDF]